Coaxial cable not fitting wall socket

[SadStudent]

Just moved into a student house with my friends. Previous tenants used Virgin Media so we thought this would be a quick and easy option as our Internet provider as it was already set up. 

Router arrived this morning, but coaxial cable is too big to fit into the socket in the wall. After spending 2.5 hours on the phone, we realised the customer service was pretty useless. I'm sure we just need an adapter for the existing socket, but unsure of the correct size / name of adapter to buy.

Already regretting choosing Virgin Media but I guess we are stuck with this now. Can anyone help? 

 

[carl_pearce]

Post a picture up of what ports you have.

[SadStudent]

Hiya, I've updated the post to include a photo.

[jbrennand]

That socket looks like a TV ariel connector to me (I may be wrong).   If so then you need to locate the VM wall box or cable. Trace the cable in from the external wall omnibox to the hole in your wall.

[SadStudent]

We have just checked outside and there is no Virgin Media omnibox outside, and the only other port we can find is an ancient ethernet port that hasn't been used for years! 

I've got no idea how the previous tenants managed to use their wifi here. Everything we try makes us more and more confused.

[nodrogd]

The only option is to ask for a manned install. This will cost nothing as the QuickStart kit was unusable. Be prepared for a wait however, as with no external connection it will require a full two-part install (Contractor cable pull from the cabinet, then internal install by Virgin themselves).

[jbrennand]

Are you in a block of flats/property that is serviced from a single point with internal wiring?

What do your neighbours have?

[SadStudent]

We are in a terraced house, the neighbours seem to be an older lady to the left and potentially another group of students to the right. 

We know the previous tenants had VM because when we tried to set up our account we weren't able as they had taken their old router to their new property without changing the address and refused to cancel or change it, so its been a nightmare even getting to this point.

We've booker a manual install via the tech support team so hopefully that will work. Very disappointing as we've waited weeks for the router to arrive and have been living without Internet for over a month. Got so excited when the router arrived this morning, only for this fiasco to go on! 

Thanks for your help, hope you're having a better day than us!

[carl_pearce]

It might be worth setting up the Virgin Media Connect App as you might be able to connect to a 'hot-spot' for the time being.

[jbrennand]

See if you can get a 30-day contract Unlimited data 4G or 5G Broadband - last time I looked these were available for ~£20-30/month