Today I received my start up box from virgin for my new apartment. I seem to have an issue with my coax cable.
i have plugged it in the box but I can’t plug it in the box that is on the wall as it seems to have something else there. Both points (the thing coming from the wall box and the cable sent to me by Virgin) both have the needle coming out.
You’ll probably have to undo the two cross head screws on the box and set what’s inside. I presume the orange cable is the incomer from the omnibox on the outside of your house. It may just be looped around and what you see is the end of it. What is needed is a female to female cable joiner. You will probably have to call VM if this is the case.
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