on 13-09-2021 19:12
Answered! Go to Answer
on 15-09-2021 19:34
on 13-09-2021 19:56
Hi there,
So we can advise could you attach a photo of the wall socket you have?
Thank you
Joe
on 15-09-2021 19:34
15-09-2021 19:45 - edited 15-09-2021 19:48
There is a small metal cover on the tip of the socket which you need to remove. You should have received a little plastic wrench to unscrew it.
on 15-09-2021 19:52
is it this one? There's a thin wire inside but both ends of the coax cable are male with a thin wire inside?
on 15-09-2021 20:04
You need one of these Tristar Data cable coupler | DIY at B&Q
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on 15-09-2021 20:04
Yes that's the cap off but what's that coming out of the centre of the socket? There shouldn't be a wire in the centre of the socket there, it should be a tiny hole which accepts the thin wire from the middle of the coax cable.
Try grip the wire and tug it a little, but keep one hand on the face-plate don't want to pull the whole thing off the wall.
on 15-09-2021 20:08
@Adduxi wrote:You need one of these Tristar Data cable coupler | DIY at B&Q
He's just taken a male f-type termination cap off of a female connector. That coupler you have linked will not mate with his socket.
on 15-09-2021 20:23
Yes, done!! Thanks a lot, I've been going between my community management, virgin for days and none were able to tell me what to do
15-09-2021 20:43 - edited 15-09-2021 20:48
Happy to hear you've got it connected up. Yes Virgin Media's instructions can sometimes be lacking. Thanks for posting the photos they might help someone else in future. Hows the modem doing, has it managed to connect to the internet?