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Check my router stats? Having multiple drops every day

mholland90
Tuning in

Hey folks, 

Can someone look at my router stats to see if anything looks out of place. Been having multiple daily connection drops for a while now.

BQM (big red block is normal, hub sometimes stops responding to WAN pings): 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dc61ade8db933fde3c117029f165db5c04...

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000440256 qam9
22110000004.340256 qam10
32190000004.140256 qam11
42270000004.140256 qam12
5235000000440256 qam13
62430000004.140256 qam14
72510000004.340256 qam15
82590000004.540256 qam16
92670000004.640256 qam17
102750000004.840256 qam18
112830000004.540256 qam19
122910000004.540256 qam20
132990000004.140256 qam21
143070000004.540256 qam22
153150000004.540256 qam23
16323000000540256 qam24
173310000005.140256 qam25
183390000005.440256 qam26
19347000000540256 qam27
20355000000540256 qam28
21363000000540256 qam29
22371000000540256 qam30
23379000000540256 qam31
24387000000540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.390
2Locked40.350
3Locked40.3100
4Locked40.3110
5Locked40.3160
6Locked40.370
7Locked40.360
8Locked40.380
9Locked40.380
10Locked40.3110
11Locked40.350
12Locked40.3160
13Locked40.360
14Locked40.960
15Locked40.380
16Locked40.390
17Locked40.3140
18Locked40.390
19Locked40.9100
20Locked40.980
21Locked40.360
22Locked40.370
23Locked40.3180
24Locked40.350



10 REPLIES 10

mholland90
Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000043.8512064 qam1
23940000043512064 qam4
34620000043.3512064 qam3
45370000043.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010

 

Network Log

Time Priority Description

30/05/2022 13:35:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 10:06:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 10:06:47ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 05:55:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 18:51:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2022 05:43:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2022 16:01:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2022 08:47:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 21:48:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 14:08:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:42:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:42:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:42:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:42:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:39:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:39:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:38:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:38:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 12:37:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Anonymous
Not applicable

Stats generally look okay to me but the BQM is awful. 

Have you checked the service status page on the website and ensured that all your cables are connections are tight and secure and not kinked? 

Checked all cabling in my house and it does look fine.

The service status says everything is fine and the test thing has been stuck at this for months:

Looks like you've made a change to your package

You might find your service has a few interruptions while we sort things for you, so hold tight and give it a little while.

(No changes have been made to my package, always been on 200)

Tudor
Very Insightful Person
Very Insightful Person

Don’t use the website to check on service status, use this:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Just checked that and is said there were no faults in the area

Anonymous
Not applicable

Sadly it could possibly be local network congestion for which there are no instant fixes. The VM forum team might be able to double check this for you. 

There is a lively thread on this here https://community.virginmedia.com/t5/QuickStart-set-up-and/problem-with-latency-driving-me-crazy-ple...

 

Had some more drops last night and this morning/early afternoon.

Decided on a whim to swap the cable over with the cable I had from when I had a V6 box, and so far no drops. Fingers crossed

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi mholland90, 

 

Thank you for your post. 

 

Sorry to hear of the issues you've been having here - also, thank you for posting the information you have done, it really helps us and the other members of the community. It's good to hear that you've had no drops since making the change - how has that been going over the last couple of days? 

 

Cheers, 

Ryan. 

Since changing the cable it hasnt dropped at all. Im guessing then it was the cable that was the problem