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Stumpy1984
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Channel unavailable

Service has been down in our area pretty much constantly since we upgraded 2 weeks ago now it’s back on we keep just getting channel unavailable on every channel I’ve tried resetting the tivo and phoning up to test the equipment but it keeps coming back with no faults can anyone help as it’s getting beyond a joke now 

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av-115
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Re: Channel unavailable

You'll need to ring back up again, once the system has ran its tests and cut you off, ring straight back and you'll be given the option to speak to someone. Might take a while but it's the only way to get this resolved. It may just be a case that the box needs reactivating if it's had no contact with Virgin's servers for a while, which they can do over the phone. If it's a V6 box, make sure it has a good connection to the Hub.

Also if you haven't already, when they've dealt with the fault side of things, ask to be transferred to Customer Services to discuss compensation for the loss of service you've experienced.

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TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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