cancel
Showing results for 
Search instead for 
Did you mean: 

Change of phone

Bond22
Joining in

I have got a old phone from when I was on bt. It is an internet phone. Can I use this on virgin as I can’t get it to connect. 

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

Any standard landline phone or DECT cordless sets will work on the Virgin hub based lines. Internet phones won’t as the calls are not routed via the internet.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Tom_W1
Forum Team
Forum Team

Hi @Bond22, thanks for your post here in the community.

As @nodrogd has mentioned, even though the connection goes through your Hub for 21CV/DOCSIS landline technology, it's not routed via the internet so this is unlikely to work I'm afraid.

The only way this will work is if there's an appropriate slot in the handset's base where you can connect the 21CV lead into.

Even though this may be a disappointing response, I hope this has helped.

Many thanks

Tom_W