Change of Status from Unserviceable

[kfdes]

Hi there 

I signed up to a Virgin Media deal in September only to be told by Virgin Media that the property was unserviceable. The engineer who came around gave us some advice on how to rectify the situation. The connection point was in the wrong place and the trench was thought someone else property. We have now made the rectifications that he has specified but I am having trouble changing the status of our property. I've been on hold, been told 3 different things. Anyone know if it is possible to this? How do I speak to someone who will give a straight answer. 

[VM-Jon]

Hi @kfdes 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon