Hi,Resorting to posting here as the virgin media team have been useless on all fronts. In short - the install date has pushed back and back from Dec 2023, and my formal complaint has been ignored - and now i have an email saying i've cancelled my ord...
Good morning, I have had no Internet since rebooting my hub on Friday night. The modem has a solid white light, yet I connect to it via Wi-Fi or the ethernet. I have tried all the usual stuff, (reset button, unplugged everything and left it overnig...
Hi, I registered to join Virgin back in November 2023, there were some issues and the install had to be cancelled. Fast forward to a few weeks ago and I tried the sign up again, this time over the phone. Everything went through fine and I've had seve...
Hi I recently talked with virgin media and want to install 132 mbps 26£ per month package but they are saying me to pay 35£ activation fee and their websites says no upfront cost no fees for first time customer. Their website says we can select self ...
Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?
I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.Can I book an engineer, I've tried the WhatsApp chat but get nowhere.
Hello, I would like some assistance please, I am currently in a rented first floor property which is supplied with Virgin Media fibre broadband & the bill is paid by my landlord - some little scallywag has pulled the cable away from the wall & damage...
Hello. I'm replying as I have the same problem. Is anyone able to assist?
I’ve just upgraded to the1 gig internet and still haven’t got my hub 5 is there a reason why, because it states that it comes with the upgrade
Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...
