Cannot unscrew bolt on Virgin Media boc

[NoHumanToTalkTo]

I am a bit upset because I was expecting someone to set up the broadband, Internet and phone today, but I have just received a box. I have chronic pain, so it is stressful sorting this out. I can't find a number to call to ask for help.

The problem is I cannot undo a bolt attached to the Virgin media box the house came with. The two black plastic spanners are too small to grip onto it. The box is also rusty, and I expected the folks to sort it out and maybe replace it.

I have tried to take photos of the situation, but it says the file is too big. 

I feel like crying because I am an online tutor and I can't work until I have the Internet.

How do I unscrew this bolt attached to the box, and how do I check that someone wasn't meant to come by? I was under the impression they were, and honestly wish I never chose VM because it is so frustrating finding someone real to talk to, and the APP is very complicated for me.

[carl_pearce]

---

@NoHumanToTalkTo wrote:

I am a bit upset because I was expecting someone to set up the broadband, Internet and phone today, but I have just received a box. I have chronic pain, so it is stressful sorting this out. I can't find a number to call to ask for help.

The problem is I cannot undo a bolt attached to the Virgin media box the house came with. The two black plastic spanners are too small to grip onto it. The box is also rusty, and I expected the folks to sort it out and maybe replace it.

I have tried to take photos of the situation, but it says the file is too big. 

I feel like crying because I am an online tutor and I can't work until I have the Internet.

How do I unscrew this bolt attached to the box, and how do I check that someone wasn't meant to come by? I was under the impression they were, and honestly wish I never chose VM because it is so frustrating finding someone real to talk to, and the APP is very complicated for me.

---

Most of VM's setups are self install where possible and it should have stated that when signing up.

Could you post a picture of what you mean around the boxes you have?

[NoHumanToTalkTo]

 

Thank you for the reply, this is what it looks like. Sorry for the bad photo, was difficult to make it fit the requirements.

[Tudor]

If you have not got a spanner or pliers then you could try some nutcrackers.

[NoHumanToTalkTo]

Thank you for the suggestion. I don't use nutcrackers and have painful hands, but that might help someone else who stumbles upon this problem, sounds like  a good idea.

[SonarUK]

I'm sure your neighbour wouldn't mind popping round for 30 seconds with a spanner to unscrew the terminator cap.

the cap does need to be removed befor you can attach your equipment to it.

[David_Bn]

Good Afternoon @NoHumanToTalkTo, thanks for your post on our Community Forums, and a very warm welcome to you!

I understand you're now all setup. Can you confirm if everything has been completed and is working a expected?

Kindest regards,

David_Bn