Cannot set up hub

[Geeph]

I moved into my new house on Tuesday and ordered a quick set up hub 3.0 as I saw the previous owners used Virgin when I viewed so I thought it would be straightforward. However  upon attempting to set it up I cannot locate the Virgin wall socket only a white cable that looks as if it should fit but it doesn’t. I’ve tried a coaxial connector after reading a few of these threads but that did not fit. Any help would be much appreciated or I will have to try and book an engineer however I’m unsure how to do this or of the cost of this? Many thanks in advance 

[Richw1982]

Hi, attach a pic of the coax cable you gave found.  There is usually a VM housing on an external wall.  The other way of tracing it is by finding the VM external box and tracing the cables coming out of it

[Geeph]

I’ve tried removing that additional silver piece but nothing works. 

thank you 

[lotharmat]

Should that not just screw into the Hub?

[Adduxi]

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@Geeph wrote:

I’ve tried removing that additional silver piece but nothing works. 
thank you 

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That is the correct cable, and the silver thing is an attenuator, so needs to be left on.

However if you are unsure if the cable has a isolator fitted, you may need an adaptor to enable you to fit the quick start one. B&Q sell a suitable one Tristar Data cable coupler | DIY at B&Q

[Geeph]

Thank you both so much for your help, I was following the quick set up guide and it lead me to believe I had to connect using the cable they provided. We are now up and running. Thank you again 

[lotharmat]

Nice one!

Glad it is all working!