I need to check my Virgin Superhub 2 settings but cannot access the device via Mozilla browser. I've never had this problem before. Have tried typing in the address (192.168.0.1) but the browser will not connect. Have tried switching hub on and off again several times (I looked at a previous thread on the same topic and tried everything suggested there) but still no joy. I've turned Firewall(s) off, etc. but all to no avail. Any suggestions?
PS my connection is via LAN and reports OK, have also tried WiFi with same result.
This is looking distinctly odd. I mentioned that Internet connections were OK, despite being unable to log on to my Superhub router. However, speeds appeared to be slower than normal, so I ran a speed test. This returned a speed of about 9 Mbps, much lower than normal (I normally have up to 100 Mbps). However, the really peculiar result was that the IP was identified as Plusnet, not Virgin Media (one of my neighbours has Plusnet). Moreover, checking my network connections comes back with a router address of 192.168.1.254 which, if I put into my browser address bar, asks me for logon credentials for a Technicolor (i.e. Plusnet) gateway. Is it possible that there has been a wiring mistake somewhere externally?
That's the odd thing. Connection is a already LAN, via Powerline, plus I've checked the Wifi and it''s definitely broadcasting and all devices receiving from the Superhub. I'll carry out further investigations later today.