Can you please give me the postal address that I can write to cancel my broadband or email address, I don't wish to this over the phone?
if you post you'll need to ensure it's recorded delivery otherwise you won't be able to prove the request was delivered. you'll also need to prove you're the account holder, which will be tricky doing it via snail-mail.
any reason why you don't want to do it over the phone?
If I ever want to cancel my contract it will be by recorded delivery post. A signed letter has always been valid in law.
Passwords only become necessary on the phone, to prove identity on the recording.
so how do you prove that you are the account holder from a signed letter? virgin won't have a copy of your signature on file to compare it with, and as such if got hold of your name and knew your address then are you saying all i had to do was send a signed letter with your name to virgin and that would be sufficient enough to cancel your account?
clearly that isn't the case, they need to validate that the account holder has requested the cancellation - a signed letter doesn't validate that.
Why do you assume that every letter must be validated before being accepted?
why do you assume that it must not be? to cancel an account you need to be the account holder, a signed letter does not prove the letter came from the account holder.
why don't we test it? PM me your name and address and i'll post a letter to virgin signed by me with your name asking to cancel your account, and let's see if virgin go ahead and cancel it without first confirming that the account holder sent it.