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Cancel order

Jambo26
Joining in

on ‎25-11-2023 22:09

Hi,

I ordered broadband but I was informed that due to there being a current virgin media account active at the address my order failed, in response I asked to cancel my order rather than be contacted to arrange to progress with the order, unfortunately as soon as I mentioned cancelling I'm getting no response. Any help? 

John 

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2 REPLIES 2

Client62
Alessandro Volta

on ‎26-11-2023 10:28

Cancel by signed for letter & avoid being messed about by telephone sales / support
https://www.virginmedia.com/help/cancel-virgin-media

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VM-Jon
Problem sorter

on ‎26-11-2023 11:22

Hi @Jambo26 ,

Thank you once again for reaching out to us here. Unfortunately, the community isn’t customer services but we do try to respond as quickly as we can. For a faster response you can contact them on 0345 4541111.

I have also responded to your private message.

thank you

Jon

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