Virgin Media Community

[Noddypercy]

Re: Can't turn off 'Advanced Network Error Search'
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2 weeks ago

I have called Virgin 4 times as I cannot connect to my VPN to do my job from home.They are very rude and said I would have to pay for it ,why ?.?

My IT service has said it definitely to do with ANES. I called twice to ask for it to be turned off and rebooted the router. Waited 12 hours and I can still not access my VPN. This is getting ridiculous.

I am getting in trouble at work for not being able to do my work. Please can you resolve this or I will need to leave Virgin and have a different internet provider!

[Dave_cq]

A member of the Forum Team should be able to turn this off for you but it might take a while for one to pick up this thread.

[Noddypercy]

Thank you ,how can I alert them as ringing virgin was useless.

[Dave_cq]

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Noddypercy wrote:

Thank you ,how can I alert them as ringing virgin was useless.

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You can't.  Just monitor this thread and wait for an official Forum Team member to post.

[Sololobo]

Follow the advice given here: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Also see this post: http://community.virginmedia.com/t5/Forum-Archive/Advanced-Network-Error-Search-HTTP-Error/td-p/4509...

(If the agent claims not to know how to do this then just tell him/her that it's the tick box in the Service Details block in the HSD service entry in CDFE.)

It's historical advice but may still be relevant.

[Heather_J]

Hello Noddypercy,

Thanks for posting and a big welcome to the forum, great to see new members

Sorry for the trouble you're having with ANES, I can turn this off for you, but I need to clear security first. I'll drop you a PM (purple envelope, top right) to confirm the necessary.

Speak with you soon,

Take care.

[Heather_J]

Hello again Noddypercy,

Thanks for clearing security with me via PM. I've just turned ANES off for you, can you please let me know if this helps.

Take care,