Can’t reset and log on to Hub4, internet drops

[Kellyfamily]

At the end of a long week of shabby internet (Tv working) m500 Tarif. Checked all connections and now trying to factory reset Hub 4. Very slow process, boots me back to beginning. If works internet still fails. What am I doing wrong?

[newapollo]

Hi @Kellyfamily 

The self help section is at the top of this page, and is also available when signing into My Virgin Media

https://www.virginmedia.com/help/service-status 

You can find out about known local issues from there also a run a test on your equipment.

You could also try the automated Service Status number on  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Kellyfamily]

Thanks for that. Just couldn’t find it. Yep, that had always said things were ok at the same time as my speeds were low, and tech in the house said there was a problem. I’ll try the number.

[Akua_A]

Thank you for the update @Kellyfamily.

I can see you are currently speaking to a member of our team via PM. Our team will do their best to help regarding this.

Thanks,