I tried to install my equipment on Monday afternoon (29th July) New install.
Failed miserably. I think the virgin media wall socket is an old one and I need an engineer to have a look.
I have been trying to contact customer services by phone a total of 8 times in 6 days for an average of 40 minutes at a time, And text 3 times. No response from phone but 2 from text telling me they are busy and will contact me later.
All I want is an engineer appointment.can anybody help please.
Try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - I think they are open 8am until 10pm might close earlier at weekends. Calling early 8-10am is usually best as you will usually get a UK call centre who’s staff are more informed and helpful. Tell them you are thinking of cancelling the contract because of these issues and the should sort you out
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.