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nb11
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Can't install virgin media

I tried to install my equipment on Monday afternoon (29th July) New install.

Failed miserably. I think the virgin media wall socket is an old one and I need an engineer to have a look.

I have been trying to contact customer services by phone a total of 8 times in 6 days for an average of 40 minutes at a time, And text 3 times. No response from phone but 2 from text telling me they are busy and will contact me later.

All I want is an engineer appointment.can anybody help please.

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Very Insightful Person
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Message 2 of 9
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Re: Can't install virgin media

was this a self install?

If so the forum staff here can book you an engineer but they can take 1-2 days normally to reply

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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jbrennand
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Message 3 of 9
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Re: Can't install virgin media

Try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - I think they are open 8am until 10pm might close earlier at weekends. Calling early 8-10am is usually best as you will usually get a UK call centre who’s staff are more informed and helpful. Tell them you are thinking of cancelling the contract because of these issues and the should sort you out

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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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nb11
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Re: Can't install virgin media

This was a self install.

Can the forum please set me up with an engineer.

Thanks for your help.

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Roger_Gooner
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Message 5 of 9
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Re: Can't install virgin media

Note that all cables are a push fit even though the connectors look as though they need a screw fit.

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Tudor
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Message 6 of 9
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Re: Can't install virgin media

Quickest way if you are still stuck is to call customer services. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Forum Team
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Message 7 of 9
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Re: Can't install virgin media

Hi nb11,

 

Sorry to hear that you were unable to complete the self install.

 

Did you manage to contact us since you last posted to get an engineer out?

 

Please let us know.

 

Thanks,

 

Lisa

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nb11
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Re: Can't install virgin media

Yes. Have managed to book an engineer.

Thanks for all your help.

 

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Forum Team
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Re: Can't install virgin media

Great stuff. Please let us know if you experience further issues after the engineer visit so we can help.

 

Regards,

 

Lisa

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