Can't get Virgin internet even though neighbours have it
I'm looking into getting Virgin internet in my new flat but the website and service team on the phone say that I can't get it. The flat is not newly built and is in the middle of a city that has had Virgin for a while now and every other building on my street can get it. My flat even shares a very long wall with another flat that can get it.
The service team on the phone was not able to tell me why but said that they will send an engineer out but that it could take between 3 and 18 months to install. This seems like a bit long considering all of the neighbouring buildings have it?
Can someone let me know if there is any way for me to get the service?