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miyagullo
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Can't get Virgin internet even though neighbours have it

Hello everyone,

I'm looking into getting Virgin internet in my new flat but the website and service team on the phone say that I can't get it. The flat is not newly built and is in the middle of a city that has had Virgin for a while now and every other building on my street can get it. My flat even shares a very long wall with another flat that can get it.

The service team on the phone was not able to tell me why but said that they will send an engineer out but that it could take between 3 and 18 months to install. This seems like a bit long considering all of the neighbouring buildings have it?

Can someone let me know if there is any way for me to get the service?

Thanks!

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miyagullo
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Re: Can't get Virgin internet even though neighbours have it

Any help would be much appreciated

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Very Insightful Person
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Re: Can't get Virgin internet even though neighbours have it

what floor are you on?
its possible your address has been marked as unserviceable for some reason or the area is over subscribed

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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miyagullo
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Re: Can't get Virgin internet even though neighbours have it

I'm on the first floor, although the flat below me is unable to get it too. Over subscribed would make sense though. Disappointing 😞

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