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brooks_simon
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Can’t get Virgin but next door can (had it less than 18mths a go though)

I had virgin 18 months ago (full tv and broadband (big kahuna I think it was called)) and moved to sky due to cost. I want to move back to virgin but when I check my address it says it’s not available. I used my neighbours address (literally next door) who doesn’t have Virgin and it says that service is available for them.

confused......

Can anybody help?

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Re: Can’t get Virgin but next door can (had it less than 18mths a go though)

Hi brooks_simon, thanks for getting in touch - welcome to the community!

 

Sorry for any confusion around the serviceability of your property. It's strange that we've said it's not available but you've had it installed at the property previously.

 

I'd like to help clear things up a bit, so please reply to the PM I'm going to send now & we will investigate further. 

 

Tom_F

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