Can't find wall socket

[joezhu2000]

Hey guys. I received my self-install broadband package today and soon found there was no virgin media wall socket in this property (i just moved in 2 months ago). The only socket we found is attached below though it seems to be too small for our cable. Is that the right place to plug the red cable?

Thank you for your assistance.

[nodrogd]

That is a rooftop aerial outlet for Freeview TV. There must have been a previous installation or you would not have been offered a self install. 

If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The cable going in will be a double “shotgun barrel” type cable. The outgoing cables will either go straight through the wall or to other external entry points. Ignore any phone sockets, they are not used for Broadband.

[joezhu2000]

Oops maybe this one works? Just found that when having my meal

[nodrogd · Accepted solution]

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@joezhu2000 wrote:

Oops maybe this one works? Just found that when having my meal

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Good find. Plug into the one marked TV (the other one marked FM is disused).

[joezhu2000]

Amzaing it works now. Thank you again for your selfless assistance!

[Vikki_M]

Hi @joezhu2000

Thank you for your post and welcome to our community.

I can see our community members have already responded and looks like this is resolved 🙂

I do hope you are enjoying the service.

Please pop back to us should you have any further questions or concerns.