Can't find wall socket

[SOEHTETNAING]

Hello everyone,

I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I don't even know what to do with it either.

I'm a bit hardware illiterate so describing the cables with simple terms would be great.

 

[Adduxi · Accepted solution]

You can also check for a loose cable as not all properties have a socket. From that brown box on the wall trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if you can't find anything.  You may need a manned install.

[SOEHTETNAING]

Hey Adduxi, I just called the pre-install team right now, I'll also go look for loose cables in the house. Thank you for your helpful answer

[Adduxi]

No problem, hope you get it sorted soon.