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Can’t book an engineer

kf16
Tuning in

on ‎09-11-2022 16:44

Hi,

I’ve had a self install box delivered but I seem to have the wrong wall socket. I’ve rang Virgin to book an engineer but I was cut off when on hold while the guy was booking my appointment.

Is there another way to book an engineer appointment? 
Thanks

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎09-11-2022 16:46

It will take at least 2 days for a VM staff member to get to your post try this number:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎11-11-2022 16:52

Hi kf16, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the issues you have experienced with the installation of your service. 

I have taken a look from our side and can see you have spoken to the team to get this matter resolved. 

If you require any further assistance, please do not hesitate to get in touch. 

Thanks, 

 

 

Nat
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