Can't Register - Can't Change Delivery Date [DEF01 Error]

[charleslebrun]

Hi

After much delay in having my delivery confirmed, the delivery date given to me by Virgin is now on a day when nobody is home. 

While that seems like a minor issue, I cannot reschedule the delivery/change to collection because I've recieved the DEF01 error when trying to register.

Can someone assist in helping me register so I can sign in and change my delivery date...

Thanks.

[Zoie_P]

Hi Charlesburn,

Thank you for your post.

I am sorry to hear you are getting this error. Please can you advise if you have cleared all cookies, tried different browsers and devices or tried our MyVM app.

Let us know how you get on.

Zoie