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Can’t Book engineer

Danmac412
Joining in

on ‎29-03-2022 18:14

Tried calling up to book an engineer but can’t get past the security question that I haven’t set up and can’t use my direct debit because it hasn’t processed yet. I have my quick start kit and can’t set it up as the previous virgin connection is no longer there. How can you book an engineer?? Seems so difficult 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎29-03-2022 22:35

Try calling the pre-installs team on 0800 052 1734.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ayisha_B
Forum Team
Forum Team

on ‎02-04-2022 10:33

Hi @Danmac412,

A warm welcome to our Community Forums and thanks for your post.

I am sorry to hear there's been some issues when trying to arrange a manned install.

I have taken a peek at our systems and can see there is an open work order for this now and a technician has been booked to come out and get you're equipment set up 🙂

Please do let us know how the visit goes or if you have any further issues!

Hope you have a great weekend.

 

Ayisha_B
Forum Team

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