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Raqsta
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Can someone help me get internet please

Moved house, got a quickstart kit and installed it, wouldn't give anyone wifi access, on the app it said 'access denied'. When I log into my account it says I'm not with virgin anymore. I told virgin I was moving house via online webchat and the install date was 9th october, why is this happening? 

Are there any representatives that can help me out please

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MikeRobbo
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Alessandro Volta
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Message 2 of 7
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Re: Can someone help me get internet please

All new installs / replacement electronic equipment need to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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Raqsta
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Re: Can someone help me get internet please

Man I've been on hold for 2 hours just to get hung up on I cant call and listen to the same 5 songs on hold for that long this is getting desperate, it's like no one is there to answer the phone. I'm paying for this:/

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MikeRobbo
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Alessandro Volta
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Re: Can someone help me get internet please


@MikeRobbo wrote:

All new installs / replacement electronic equipment need to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


 


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Raqsta
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Re: Can someone help me get internet please

I know, you said that already, my issue is that I get put on hold and hung up on when I call!

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MikeRobbo
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Alessandro Volta
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Message 6 of 7
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Re: Can someone help me get internet please

Try at 08:00 when the call queues are quicker.

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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Paul_DN
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Re: Can someone help me get internet please

Hi Raqsta,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues getting your services activated, I have tried to locate you details to se if this is now active howver have been unable to locate your account with the details we have.

 

As it has been 8 days and you haven't come back to us since I can only assume you have managed to activate you services, if this isn't the case please let us know.

 

Regards

 

Paul.

 


 

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