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Can never speak to a supervisor

romeoalfie50
Tuning in

on ‎20-06-2022 09:59

Trying to speak to a pre install supervisor but I get call disconnected while on hold or no call back? Every time. Any help? 

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎20-06-2022 11:00

Is this the number you are calling?   Pre installations 0800 052 1734

If so there is no alternative number, VM deliberately make it hard to contact anyone.

If you hold on, a forum staff member may pick this up but even they don't have much influence with installations.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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romeoalfie50
Tuning in
In response to jpeg1

on ‎20-06-2022 13:33

Unfortunately I’m going through the same loop. The build support number was for employees only. It’s a joke they just put the phone down. I think I’ll just cancel. 

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jbrennand
Very Insightful Person
Very Insightful Person
In response to romeoalfie50

‎20-06-2022 16:35 - edited ‎20-06-2022 16:36

OoI... why do you want to speak with a "supervisor"?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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