on 19-04-2022 12:36
Hi I recently relocated my Reuter which has meant I now have around 5 meters of excess cable to do something with. Am I able to cut and re connect myself or do I have to request a call out VM engineer to do this …
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on 19-04-2022 12:45
The network cable is VMs property. Any non-standard equipment or badly fitted joints can affect your connection. There is a possibility your modification could induce noise in the network segment affecting other customers as well, so you would be well advised not to modify it yourself. Also if your signal levels are already on the high side, shortening the cable may require an adjustment in the street cabinet to maintain your service at optimal levels.
Give the faults line a call & they will arrange a tech to do this. But as it is a non-fault related issue they will charge you £25 to do the job.
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on 19-04-2022 12:45
The network cable is VMs property. Any non-standard equipment or badly fitted joints can affect your connection. There is a possibility your modification could induce noise in the network segment affecting other customers as well, so you would be well advised not to modify it yourself. Also if your signal levels are already on the high side, shortening the cable may require an adjustment in the street cabinet to maintain your service at optimal levels.
Give the faults line a call & they will arrange a tech to do this. But as it is a non-fault related issue they will charge you £25 to do the job.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-04-2022 13:00
@Scot29Cal wrote:... Am I able to cut and re connect myself
and be left without internet if you can't...I wouldn't.
Just roll up the cable
on 21-04-2022 13:14
Hi Scot29Cal,
Thank you for your post.
As @nodrogd has advised here - it would be a £25 non fault call out charge for an engineer to come and do this. If you would like me to arrange that, just give me a shout 🙂
Cheers,
Ryan.