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Can I connect my Virgin media now

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322
Joining in

on ‎03-09-2021 08:59

My BT contract and services ends on 11 September.  I received my Virgin Box and Hub yesterday - does this mean I can install my Virgin now and not wait for BT to end? Am I live and ready to install Virgin? Or should I wait till 11 September? 

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JOE-C
Forum Team (Retired)
Forum Team (Retired)

on ‎03-09-2021 09:03

You can install your VM services straight away. We use a separate line to BT so installing your vm equipment will not affect your bt service. You will have a short period where both services are working untill your Bt finishes.

 

 


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JOE-C
Forum Team (Retired)
Forum Team (Retired)

on ‎03-09-2021 09:03

You can install your VM services straight away. We use a separate line to BT so installing your vm equipment will not affect your bt service. You will have a short period where both services are working untill your Bt finishes.

 

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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322
Joining in

on ‎03-09-2021 12:17

Hi - I’m worried that I have mistakenly deleted a text from Virgin Media regarding my new set up of TV & Broadband? I’m sure it said to click on link when ready to set up but I think I’ve deleted the text! 

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japitts
Very Insightful Person
Very Insightful Person
In response to 322

on ‎03-09-2021 12:52

Have you installed and connected your new equipment yet?

Quite often the activation process is entirely automated, but there's easy ways (call into the automated line - 0800 9539500) to deal with that otherwise.

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