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Can I change delivery address of starter kit

Aarjay
Tuning in

on ‎24-07-2022 18:33

hi,

I have just joined Virgin and the starter kit has been despatched to my house. While I can reschedule the delivery Can I also change the delivery address for the starter kit to a different address? thanks, Aarjay

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-07-2022 18:56

Hi @Aarjay

You could try calling the pre-installs team on 08000521734.

Failing that you will need to contact Yodel.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Gareth_L
Forum Team
Forum Team

on ‎27-07-2022 08:45

Hello Aarjay

Thanks for your post.

The delivery will have left us now and will be with Yodel.

Do you have your tracking details? If so, You can go to Yodel and request for the delivery to be changed to an alternative address or leave in a specific place.

If you need help with the tracking details please let me know.

Gareth_L

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