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Can I be sent a new brown omnibox please

meakinsl
Tuning in

Hi the outer cover of my brown external omnibox is broken, happy to fit new cover myself as an engineer - is it possible to send me a new box please (be good to have new backplate as well) ?

Kind Regards,

Lawrence

3 REPLIES 3

s88urd
Dialled in
I think (going on past posts) Virgin Media arrange for an engineer to come and do this. I dont think they send the brown boxes out for end users to install

Adduxi
Very Insightful Person
Very Insightful Person

@meakinsl wrote:

Hi the outer cover of my brown external omnibox is broken, <snip>

Please post a photo of the box, as this will allow VM to get the correct parts to the technician for repair.  

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

Hi @meakinsl, thanks for your post although I'm sorry to hear of your concerns.

I'm just going to pop you a PM to ask you to confirm some further details, so I can look into booking this in for you.

Please expect this PM to arrive shortly and respond when you can!

Many thanks

Tom_W