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bobgarb
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Can Anyone help

F008093678 and the estimated fix date is showing to still be 23rd September

Can anyone tell me if the the problem's been fixed yet, nothing seems to have improved with latency on my Broadband!!!

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MikeRobbo
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Re: Can Anyone help

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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bobgarb
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Re: Can Anyone help

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.738256 qam25
2267000000-337256 qam17
3275000000-2.737256 qam18
4283000000-2.438256 qam19
5291000000-238256 qam20
6299000000-1.437256 qam21
7307000000-1.238256 qam22
8315000000-0.938256 qam23
9323000000-0.738256 qam24
10339000000-138256 qam26
11347000000-1.238256 qam27
12355000000-1.438256 qam28
13363000000-1.438256 qam29
14371000000-1.438256 qam30
15379000000-1.538256 qam31
16387000000-1.538256 qam32
17395000000-1.538256 qam33
18403000000-1.538256 qam34
19411000000-1.538256 qam35
20419000000-1.538256 qam36
21427000000-1.738256 qam37
22435000000-1.938256 qam38
23443000000-238256 qam39
24451000000-2.238256 qam40
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bobgarb
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Downstream bonded channels

1Locked38.611488321
2Locked37.3658657769
3Locked37.6594137191
4Locked38.6613594648
5Locked38.9699005409
6Locked37.612546510796
7Locked38.6860438893
8Locked38.6438551571
9Locked38.918864586
10Locked38.6705333
10Locked38.6705333
11Locked38.9617866
12Locked38.68306136
13Locked38.61040230
14Locked38.910011327
15Locked38.69587518
16Locked38.96790141
17Locked38.93644193
18Locked38.65149190
19Locked38.618890184
20Locked38.637556656
20Locked38.637556656
21Locked38.933013311
22Locked38.987171
23Locked38.612540
24Locked38.96290
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bobgarb
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Re: Can Anyone help

Network Log

26/09/2020 06:16:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2020 02:54:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2020 02:54:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2020 09:07:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 18:52:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 18:52:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 16:45:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 06:52:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 06:52:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 01:10:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 11:48:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 11:48:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 07:33:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 07:44:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 15:56:23Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 12:56:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 12:56:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 12:14:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 12:14:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 11:58:25noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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bobgarb
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Re: Can Anyone help

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d6f878ea997eaa2d980ef8a3e7520def71afb0a
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jbrennand
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Re: Can Anyone help

What problems are you actually experiencing now ? Your BQM is not too bad albeit a bit spiky

Stats look fine - except that the RS Error counts are high but that could just be historical accumulation. So can you reboot the Hub and check that they all reset to 0. Then check back in there every hour or two for a few days to see if they start building up again they shouldnt - especially the PostRs errors shouldn't accumulate as they should have been "corrected", and they should stay at ~0 - otherwise you have probably got noise ingress somewhere.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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bobgarb
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Re: Can Anyone help

Thanks for reply, I had an great graph for years with virtually no latency or dropped packets but a few weeks ago my broadband went off at around midnight and I had to do a re boot to find that my WAN address had changed and the graph was full of latency and dropped packets, I was told that VM had re segmented the network and that was probably why the WAN address had changed, Someone from VM kindly looked  into it had said that there was a local problem with a fix date of the 23rd of September,I also spoke to a VM engineer who was doing something inside the street cabinet he confirmed that was the date the problem should be fixed, but said that it's not a definite date. The fix could take longer, I've noticed that the latency gets worse later in the day, could this be down to Network Congestion caused by too many subscribers than the network can handle?  I was given this ref number F008093678. IS there anywhere that the Ref number can be checked? It would be very handy, otherwise not much point in knowing it.

 

Brian.JPG

 

bob.JPG

Before and After

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jbrennand
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Re: Can Anyone help

A VM person should be able to give you an update on the fault reference when they get here.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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bobgarb
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Re: Can Anyone help

Thanks for all the replies

The estimated fix date has been delayed until the 7th October

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