Cables hanging out of Brown Box at front of house

[Edhardys]

Hi,

As the title says really, me and my parter just moved into our first home and Virgin Media was already setup ready to go.. it all works great the only issue we have is the brown box with cables hanging out at the front of the house.. is there any way to get a replacement box installed to fix this??

[Kath_F]

Hi Edhardys, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear that there is a lot of excess cable coming from the box outside. The box itself looks good from the picture so this may not need to be replaced however I can arrange for someone to come and tidy things up. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Edhardys,

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. It may take up to 24 hours to show there. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

[Posidon]

Hi the box looks ok dosent seam to need replacing whats the white cabel Telephone you can always open the box disconect the white cabel if not needed

[John_GS]

Let us know how the visit goes with this one 🙂 

Best,