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Cable outside house has been severed

Mikaman
Joining in

We are having our driveway resurfaced. We tried with the greatest of care to look after the cable running to our house, but unfortunately one of them has been cut. How do I go about getting this repaired or replaced?

5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

There will probably be a charge of £25 

Call Customer Services on 0345 454 1111/150 if you have a VM landline that’s working or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks. I called customer service and they are sending someone out tomorrow. This is strange, as I called customer services yesterday and they gave me a separate number to call, which I did, but the whole service on that number was automated and I didn't get to speak with anyone.

Hello Mikaman, 

Can we please ask if this has now been resolved?

Gareth_L

Hi Gareth. Yes the issue has been resolved. A Virgin engineer came two days ago to sort it.

 

 

Thanks for the update @Mikaman and I'm glad that the issue has now been resolved for you.

Regards,

Steven_L