Cable not fitting into socket

[Tumininu]

I just got my virgin media broadband box and the cable won’t fit into my account wall socket. Do I have to buy a specialised wall socket from virgin media? Please help.

[lotharmat]

Dumb question - Are you sure it's a VM wall socket?

[nodrogd]

Post a photo on the forum & someone will advise.

[Tumininu]

 my virgin media cable does not fit into this please 

[carl_pearce]

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@Tumininu wrote:

 my virgin media cable does not fit into this please 

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Unscrew the end, then plug in the provided cable, or just screw in the pictured cable to the back of the HUB.

[Tudor · Accepted solution]

You would not have been supplied with a QuickStart unless the property previously had VM. There should be a wall mounted box somewhere inside that has an F socket on it. Also there will be an external, often brown, omnibox. If the previous owners remove the internal VM box then call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Tumininu]

Thank you. I found the right socket hiding somewhere in the home.

[Tumininu]

Thanks very much