Cable my Street Registration being ignored (4 years)

[harrison_rowe]

After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. We have Virgin Media all around town and our street, to my knowledge, is the only one without virgin media services. I have checked the street next to us and it has dozens of Virgin Media cabinets on the street. So why is it taking so long for Virgin Media to be installed as we could just be connected to the adjacent street?

Please can a Virgin Media employee get back to me so I can explain why this is happening.

Thanks

[Jodi_S]

Hi harrison_rowe,

Thanks for posting on our community forums.  Sorry we don't currently supply to your area, unfortunately we don't provide to the whole of the UK at the current time. 

However, what I can do is send you a private message to take some details and send this off to our dedicated team who will be in contact to discuss this further with you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Thanks for the private message harrison_rowe,

I have filled in the relevant form with all your details, and you will be contacted by our specialist team to discuss what will happen next.

Kind regards Jodi.