Cable into property been damaged everything down !

[libby3752]

Hi having work done in garden and they’ve cut through the cable that comes into the house so of course everything is down , I’ve tried phoning virgin and it’s just automated I need to book an engineer asap anyone help??? 

[Tom_W1 · Accepted solution]

Hi @libby3752, thanks for your post although I'm sorry to hear of your concerns raised regarding your loss of service.

Please allow me to send you a PM so I can look into getting you a technician sorted ASAP.

Please expect this to arrive shortly and respond directly when you can.

Many thanks

[libby3752]

Thankyou Tom have replied to your dm . 

[Tom_W1]

Hi @libby3752 thanks so much for your confirmation via PM this is already on the way to being sorted for you!

I'm just responding publicly to bring this thread to a close.

Please don't hesitate to reach out if you ever need further help in the future!

Many thanks