Virgin Media Community

[Brightmore]

VM is being fitted in my house on 7th May bu the cable has not been run to the property yet and my appointment only shows the full installation on the7th.

[Andrew-G]

Read a few other posts about delays in this section of the forum, that may condition your expectations.   And if you've arranged for an existing ISP to disconnect on the 7th, then I'd get in touch and ask to extend for a month.

[Roger_Gooner]

Typically the cable is only brought to the house shortly before installation, and eight days is too early.

[Carley_S]

Hi @Brightmore
Welcome to the community.
Sorry to hear you have some concerns over your installation. There should be outside cable works to be completed before full install, if there is not cabling installed already. We can check this for you if you like. Please join me on private message so I can go through security and located the account. You can see your private messages at the top of the page, in the envelope icon.  

[Carley_S]

Thank you for joining me on private message @Brightmore. 
Hopefully this is all clarified for you now. If you need to contact the pre-install team for any further queries on your installation, you can contact them on 0800 052 1734, Mon - Fri, between 8am-8pm and Sat-Sun, 8am-6pm. 
If you have any further questions or concerns, please do not hesitate to post again on the community forums, we'll b here to help if needed. 

All the best,