on 11-10-2021 12:25
I had virgin installed years ago, a house up the street has just had virgin installed and noticed that the cable to their house is encased in a green sleeve, mine is just bare cable sat on the soil to my house.
Will this cable be fine being exposed to the elements for such a long time, or should it be in this green sleeve?
on 11-10-2021 12:42
on 13-10-2021 14:37
Hello Nuttymonkey
Thanks for your post
The black cable will be robust enough
But if you wish to have the green conduit as a safety
I can book that in for you
Gareth_L
on 13-10-2021 14:56
Thanks for your reply.
If the cable if robust enough then we should be OK.
What would happen if the cable failed in the future, or if the cable was hit by a spade by accident and damaged, would this be an issue that I would have to pay for to rectify, or would that be at VM's expense due to being installed without conduit?
Regards
on 13-10-2021 21:39
Usually in these circumstances the repair is not charged.
on 16-10-2021 09:12
Hi @Nuttymonkey,
Thank you for getting back to us. I'm sorry to hear that you're unhappy with the cable. Please let us know if you'd like us to look into this further and have a technician arranged to look into this for you.
We'll be more than happy to help. 🙂
Thank you,