on 18-11-2021 14:09
Hi 👋🏻
Im looking to take the plunge and get a VM fibre broadband install, but I have a few questions:
Sorry for all the questions, just want to make sure we get the install we want rather than what is easiest.
Below show in green where the fibre connection is at the curb. The red line represents the route I would roughly like it to take.
Hope this makes sense
Cheers
Nath
Answered! Go to Answer
on 18-11-2021 14:26
If you are around, the installers will hopefully do as you request. Note some installers are third party and may not advise you when they are turning up.
As for co-ax or fibre, it depends on the area you are in. If it's a recent Project Lighting it will be RFoG (fibre) and co-ax internally to the Hub, or older existing infrastructure will be co-ax from the street cab to the house, and also inside to the Hub
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on 18-11-2021 14:26
If you are around, the installers will hopefully do as you request. Note some installers are third party and may not advise you when they are turning up.
As for co-ax or fibre, it depends on the area you are in. If it's a recent Project Lighting it will be RFoG (fibre) and co-ax internally to the Hub, or older existing infrastructure will be co-ax from the street cab to the house, and also inside to the Hub
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-11-2021 14:43
on 18-11-2021 15:28
The cabling has been installed fairly recently, just before the first lockdown. The civil contractor direct buried the fibre cables and not put them in ducts.
on 18-11-2021 15:31
@Christy_D wrote:
Hi there,
Thanks for reaching out to us!
Have you considered having a pre install site survey from us so we can run through everything first in regards to cabling routes?
Thanks
Christy
Hi @Christy_D
I am happy to have a pre install survey, how do I arrange this? It isn’t clear when you are registered for an installation online.
Cheers
Nath
18-11-2021 16:00 - edited 18-11-2021 16:02
@nathandalex wrote:The cabling has been installed fairly recently, just before the first lockdown. The civil contractor direct buried the fibre cables and not put them in ducts.
They'll have installed thin ducts back to the street cab not actual fibre. The actual fibre will be blown back to the cabinet once they've put the ducting into your property to the external wall box. It's blown from the external wall box back to the street cabinet and conected to an ONU in the external wall box at your end. From the wall box they run coax to wherever you want the router (and TV boxes if you take TV as well). The work to blow the fibre and fit the external box is usually done by a different team (and on a different day) to the work inside your property.
on 20-11-2021 17:32
Hello @nathandalex,
Thank you for coming back, did you manage to get this sorted with the survey?
Many thanks,
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