on 20-06-2022 14:23
Dear all,
I have try to install and try to plug-in the cable to the wall, but the socket is different than Hub 3, (Hub 3 not Cat6 plug-in switch and my wall socket is cat6)
what can I do now?
on 20-06-2022 14:28
on 20-06-2022 16:23
on 21-06-2022 10:56
That is existing socket which used by my house owner before, and he was used another ISP, that ISP socket is Cat6 style one, VM Hub3 is using Co-ax, so that cannot match
21-06-2022 14:36 - edited 21-06-2022 14:36
Post up photos of your VM wall socket and the ends on the cable that wont connect to the Hub
21-06-2022 16:54 - edited 21-06-2022 16:56
VM do not use any equipment used by other ISPs, their network is totally separate. Other ISPs use RJ11 sockets, VM use threaded F type sockets that the cable nowadays just pushes onto. Look for a box on the exterior of your property any try and trace where the cable goes from it.
on 23-06-2022 17:14
Hey @Ericshimano,
Welcome back to the community and thanks for taking the time to post.
Have you been able to get this resolved or do you still need further assistance?
Regards,
Steven_L
on 23-06-2022 18:07
Yes, VM arranged nice worker for fix it, and already at normal status, thanks all!
on 26-06-2022 09:09
Morning Ericshimano,
Glad to hear you were able to get things resolved, thanks for letting us know.
Alex_Rm