03-06-2020 08:08 - edited 03-06-2020 08:09
I think I need an engineer to install a vm box as the cable doesn't fit in this.
Answered! Go to Answer
on 03-06-2020 08:24
thats an aerial socket for your roof aerial.
You are looking for a screw connector
It will look something like this (on right)
If you have a brown box on the outside it normally comes though at that point or follow the wire outside to the entry point.
If you have no brown box you'll need a cable repull
on 03-06-2020 08:09
on 03-06-2020 08:17
on 03-06-2020 08:24
thats an aerial socket for your roof aerial.
You are looking for a screw connector
It will look something like this (on right)
If you have a brown box on the outside it normally comes though at that point or follow the wire outside to the entry point.
If you have no brown box you'll need a cable repull
on 03-06-2020 08:27
I also have these cables. I looked outside but cannot see a box.
on 03-06-2020 09:09
not all installations have an externall box so the cable ends you have are possibly VM - there should be an internal box to house an isolator but that looks as though it might have been removed - the isolator protects the circuit and cnverts the female input to male to connect to the cable
you can try adding an F type barrel connector to allow you to connect the cable - screwfix - B & Q or similar sell them for about a £1 - if you do that make sure you use the cable supplied with the self install kit which has an isolator in it
if it works then you need to activate it and thats it
if it does not work or you are not happy to do that then book a tech
on 04-06-2020 08:58
Hi markslater87
Thanks for posting and welcome to the community. I am sorry to hear of the install issues. I've checked our systems and can see we have a tech visit booked in to fix this. Let us know how the visit goes
Kind regards
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on 01-12-2020 20:04
We have the same wall socket as this. Is there an adaptor you can buy or another fix or does an engineer have to come out?
Thanks
Alex
on 01-12-2020 20:20