Cable does not fit wall socket

[Nurinlya]

Hello, I bought the M500 Fibre Broadband Package. I have an issue with my virgin media hub, I am unable to connect the cable given to the wall socket in my house. It does not fit and I can't make a connection. 

Is there a way for me to contact the technical team to get this sorted? Thank you in advance.

Wall socketVirgin Media cable

[jb66 · Accepted solution]

That's not a Virgin media wall socket, that's your outdoor aerial, can you find something else in your home that might be your VM connection

[Paul_DN]

Hi Nurinlya,

Thank you for reaching out to us in our community and welcome, I was able to locate you on our system with the details we have for you and it looks like you are already connected, what was it you were trying to install?

Regards

Paul.