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Cable cut, needs fixing asap

Ashwini1
Joining in

on ‎15-04-2022 11:00

What's the quickest way to get an engineer to fix cut cable please. I Work from home and client is not on Easter break!

 

Thanks!

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3 REPLIES 3

carl_pearce
Community elder

on ‎15-04-2022 11:21

@Ashwini1 wrote:

What's the quickest way to get an engineer to fix cut cable please. I Work from home and client is not on Easter break!

 

Thanks!

  • Fix it yourself (Not condoned).
  • Call VM to arrange an engineer visit.
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LittleMick73
Superstar

on ‎15-04-2022 13:02

Hi an engineer visit will be required for this also as this has been "cut" there will be a £25 non fault call out fee, phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
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Steven_L
Forum Team
Forum Team

on ‎18-04-2022 10:37

Hey @Ashwini1,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the damage to your cable. I have tried to locate you on our system but cannot with your forum profile.

Have you been able to speak to the team since you posted to get a technician visit arranged?

Regards,

Steven_L

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