Virgin Media Community

[kevkwilson]

Had my kit sent to a home we’ve just moved into. 

The cable line runs into the house to the socket but the router cable make end is fractionally too wide.

Any ideas, do I need an updated socket?

[kevkwilson]

* male end

[Tudor]

The new cables supplied are now push fit, not screw in. If you still have problems, please post some photos. 

[kevkwilson]

 

[kevkwilson]

 

[Tudor]

Looks to me that is a standard TV socket, it certainly is not a VM one. The black cable on the far side of the picture looks like a coax cable could be VM of satellite. If this is not a VM cable you will need a maned install, so call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Chris_W1]

Hi kevkwilson, thanks for the message and sorry to hear that you have had an issue with the installation. Can you let us know how the engineer visit goes. - Chris 

[kevkwilson]

All sorted.

The cable feed was the correct feed but just not connected and was in the wall void.

The engineer installed a new socket and linked everything up. Happy days

[Nathan_B]

Thanks for the update @levkwilson, I'm glad to see that your issue has been resolved.

If you need any further help please let us know, we will be happy to help 🙂

Regards

Nathan