on 18-06-2021 13:00
Hi We have a clear cable break done by workmen. How do I escalate and get a fix crew out?
on 18-06-2021 13:08
Hi Dshortho,
Thanks for using the forums to get this issue with your damaged cable looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you!
Can you give me more information on what happened please? Where these workmen from our own business?
Also, do you have a picture of the damaged cable so I can forward it onto the team?
Thanks!
Megan_L
on 18-06-2021 13:35
Hi Megan_L
the workmen were putting in a fence on our land, but we didn’t expect a cable to be there, or so near the surface. It’s a complete cut of the cable, pictures attached
advice appreciated
on 18-06-2021 14:35
on 18-06-2021 14:51
No and sometimes you see the wires breaking the surface by the side of the road . Trunking does not appear to be a requirement for countryside installations. My big question is how to get a repair team out as quickly as possible ?
on 18-06-2021 14:55
on 18-06-2021 15:44
Hopefully today?
on 19-06-2021 11:30
on 19-06-2021 17:05
So no virgin staff monitor these community threads - that’s disappointing. Why did someone ask for pictures of the break ?
is there a Uk virgin fault lines number where you can speak to a human being ?
on 19-06-2021 17:28