Cable already plugged into VM wall socket

[Luisa3]

Just moved house and received our QuickStart kit. The previous owner had Virgin Media too - there is a cable already plugged into the VM socket on the wall which says CABELCON 3.9. This runs into what looks like an adapter, which then has 2 other cables coming from it. Should I unplug the cable from the wall and plug in the isolator cable that came with my kit, or plug the cable that was already here into my Hub? If I do unplug the existing cable though, how will we get Freeview?

[jb66]

For neatness it would be better plugging in the existing cable in.

[Luisa3]

Thanks for the reply. I've tried unplugging it but I can't remove it. Think I'm going to need an engineer to come and sort this. How can I arrange this please?

[jb66]

I don't understand, you should be screwing in the black wire thats already there, can you explain what you can't do?

[Tudor]

It’s an old connection which is screw, new one just push on over the threads.

[Luisa3]

So sorry, I read your post as 'unplug the existing cable'. Will try plugging in the existing cable.

[Matthew_ML]

Hey Luisa3, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some issues setting up your kit.

How did you get on with the last step, do you still need some assistance? Thanks