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Rheasley · ‎05-07-2022

Hi

Our builder has accidentally cut the virgin cable where it comes into our house.

does anyone know how best to arrange an engineer visit for it to be fixed?

thanks

Graham_A · ‎05-07-2022

Either call in and report a broadband fault or wait for the VM Forum Team to respond here in a day or so.

If you choose to call in the numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Graham_A · ‎05-07-2022

Either call in and report a broadband fault or wait for the VM Forum Team to respond here in a day or so.

If you choose to call in the numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Roger_Gooner · ‎06-07-2022

VM will charge you £25 for this job.

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Cable accidentally cut by builder