Hi,
Hoping somebody from Virgin can advise here. I've had Virgin in my flat in London since around April this year. Around two months ago our internet and TV service went down, we called a technician to fix the issue and he confirmed that the cable into my flat has deteriorated and is no longer sending a signal. Since then I have had three technicians come as they seem to have constantly booked another technician instead of the repull team.
Finally I received confirmation that I had a repull scheduled for today (December 18th 2021). Nobody showed up and after checking online I can see that I have an appointment now (doesn't specify a repull) on February 8th 2022. That means I will have been 4 months without a service that I am still paying for.
I don't really know what to do at this stage because nothing seems to work so I'm hoping that somebody here can help.
