Virgin Media Community

[odc96]

A technician came last week to fit my VM hub, but found that there was a problem with the cable to my flat. He said that he had escalated the problem and that somebody (I believe subcontractors) would come and lay a cable from the street to my flat. Is there any way to find out when this will be? How long does this usually take?

Thanks!

[jbrennand]

Sorry if this gets you overly concerned but there have been issues recently on new installtions where cable repulls are required so - see John’s excellent precis in message 18 of this thread

https://community.virginmedia.com/t5/QuickStart-set-up-and/Multiple-Failed-Installations-zero-commun...