Cabelcon 4.9 trouble installing router

[emthex]

I was told I could self install my hub 3 router, however I cannot find a virgin box to plug into the wall, the only thing I can find is a cablecon 4.9 with a 3dB attenuator attached. Virgin was used in this property before I moved in so I am confused on what I plug into my router 

[jbrennand]

Does the Hub connect to the old wallbox ok. Just plug it in and see if you get a connection.

My wall boxes are old Cable & Wireless ones 🙂

[lotharmat]

Mine were Diamond Cable (predated NTL) until a nice engineer replaced the cable from the drop to the socket!

[Tudor]

It’s basically a suck-it-and-see situation. VM is made up of numerous cable companies, my boxes are Cable London. If it works that ok, it call customer services.

[Kath_F]

Hi emthex,

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 

I'd like to say a quick thank you to our VIP's for the helpful advice they provided while you were waiting for us to pick up the thread. 🙂
Checking the account I can see that the account is fully active and the Broadband is online. Hopefully this means you are not having any further issues. 

If you do, please pop back and let us know. 

Thanks,