on 01-02-2023 12:57
Dear Virgin Media my brown box outside of my house looks broken and all the components are exposed to water (Rain). Is there any chance an engineer can supply a new box please? Can i get this fixed as soon as possible my internet has been cutting out quite frequently because of this.
many thanks.
Answered! Go to Answer
on 01-02-2023 15:20
Post a photo to allow VM to assess the parts needed. A VM Mod will pick this up in a day or two.
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on 01-02-2023 15:20
Post a photo to allow VM to assess the parts needed. A VM Mod will pick this up in a day or two.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-02-2023 18:09
here are the photos.
on 03-02-2023 18:53
Hi Bear1999,
Thanks for your post and welcome to the community.
Sorry to see the exposed omnibox, so we can get this sorted I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,